FAQs
đ Frequently Asked Questions (FAQs)
1. Do you accept returns or exchanges?
Because all our products are made-to-order, we unfortunately do not accept returns or exchanges for change of mind, wrong size, or incorrect color selection.
However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order at support@freshfitandglow.com, and weâll be happy to help.
2. How long does shipping take?
Processing time: 3â7 business days
US delivery: 5â10 business days after production
International delivery: 10â20 business days after production
Please note: Shipping times may vary depending on your location and customs processing.
3. Will I get a tracking number?
Yes! As soon as your order ships, youâll receive a tracking number by email.
4. Where do you ship from?
We work with Print-on-Demand partners with fulfillment centers in the US and internationally.
Your order may ship from the location closest to your delivery address.
5. What if I entered the wrong shipping address?
Please contact us immediately at support@freshfitandglow.com.
If your order hasnât entered production, we may be able to update the address.
If it has already gone into production or shipped, unfortunately, we canât change it.
6. Do you offer custom designs?
At the moment, we do not offer custom design requests.
All products are created and fulfilled based on our official brand designs.
7. Can I cancel my order?
Orders can only be canceled within the first 2 hours after placing them, as production starts quickly.
8. What kind of products do you sell?
We specialize in self-care and fitness-inspired apparel and lifestyle accessories, featuring motivational, wellness, and skincare-themed designs.
9. How can I contact you?
For any questions, reach out to us at:
support@freshfitandglow.com
10. How can I track my order?
You can track your order anytime using the âTrack Orderâ link in the main menu of our website.
Enter your order number and the email address you used during checkout.
đ Orders usually take 2â4 business days to process before they ship.
If you havenât received a tracking email yet, be sure to check your spam folder or contact us at
support@freshfitandglow.com